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Home| Key Online > Help > Frequently Asked Questions |
Key Online
Sketchpad LessonLink
The Key to Tracker
IMP™ Teacher’s Guide
Online Textbooks and Teacher Resources
Fathom Surveys
Key OnlineQ: What is Key Online?A: Key Online is a membership-based online community for teachers, administrators, and other educators. At Key Online, you can subscribe to Key Online services, including Online Textbooks and Teacher Resources, Sketchpad LessonLink, The Key to Tracker, and Fathom Surveys. There is no fee for becoming a Key Online member. Q: How do I create a Key Online account?A: When you subscribe to any Key Online service—Online Textbooks and Teacher Resources, Sketchpad LessonLink, The Key to Tracker, or Fathom Surveys—you'll automatically get a Key Online account. We’ll send you an email to confirm your account. Click on the link in the email to activate your account. Q: How do I subscribe to services at Key Online?A: Simply click on the Subscribe button under that service and follow the instructions. (If you already have a Key Online account, log in first so you won't have to re-enter your contact information.) For some services you will need to choose from the following options:
If you want to subscribe your district or a group of schools to Sketchpad LessonLink or The Key to Tracker, contact your sales team. Q: When I try to log in to Key Online I receive a message saying, "Unconfirmed account. Please confirm your registration first!" What should I do?A: When you create a Key Online account, we send you an email to confirm your account. First, check to see if you have received an email with a subject line of "Welcome to Key Online." Open this email and follow the instructions to confirm your account. If you do not receive this confirmation email within a few moments of registering, please contact us so that we can manually confirm your account. Q: Why have I not received email I am expecting from Key Online?A: If you are not receiving email from Key Online, one possible explanation is that perhaps an overly aggressive email spam filtering system at your organization is preventing these emails from getting to you. From time to time, and particularly during your initial registration for Key Online and its various services, Key Online will need to send you email. To make sure that you can receive email from Key Online, it is important to verify that the email system at your organization is set up correctly. Contact the technology administrator at your organization and ask to have email coming from the Internet domain "keypress.com" added to a white-list of Internet domains to prevent them from being suppressed. If the program you use to read email has a junk-mail filter, make sure to create a junk-mail filter rule that allows mail from "keypress.com" to properly land in your email inbox. Q: I moved to a new school. How do I update my Key Online account?A: Please use the Key Online Customer Support Request Form to provide us with as much information as possible, so we can make the appropriate updates to your account and services. Q: How do I change my Key Online password?A: Log in to your Key Online account. Click on My Account (in the upper-right corner of the page). Click the Edit button and scroll down toward the bottom of the page to change your password. Q. What are the browser requirements for using Key Online and its services?A: To use Key Online and its services, you will need an Internet connection and a modern web browser with Javascript turned on and Adobe Flash Player Plug-in. The following browsers are supported with the use of Key Online:
Key Online does not support IE 5.x on Macintosh or PC. Q: Does the use of Key Online require browser cookies?A: Yes, Key Online and its services require your browser to accept cookies. Q: When I click on certain links, nothing happens. Why?A: Many Key Online links open a new window. Pop-up blockers may interfere with this, so be sure to check the settings on you Internet browser. Q: How can I change my phone number, email, or other Key Online account information?A: Click on the My Account link at the top of the page. Q: What if I can't find an answer to my question?A: Please fill out our Key Online Customer Support Request Form. Sketchpad LessonLink(The Sketchpad LessonLink application contains a more comprehensive FAQ for users.) Q: What is Sketchpad LessonLink?A: Sketchpad LessonLink is an online, searchable library of more than 500 Sketchpad activities, aligned to leading math textbooks and state standards for grades 3-12. Powerful search options make it easy for teachers to find the perfect demonstration or student activity to develop or reinforce concepts and skills. Pre-built sketches, teaching notes, student worksheets, and tips on using Sketchpad provide teachers with everything they need in one place. Read more about Sketchpad LessonLink. Q: What’s included in the Sketchpad LessonLink preview?A: The whole library of more than 500 activities is shown, but only 30 activities are accessible during the 30-day preview. Work done in a preview will not be transferable to another subscription. Q: What are the system requirements and which browser do you recommend?A: To use Sketchpad LessonLink, you will need an Internet connection, a modern web browser with JavaScript turned on, and Adobe Flash Player 9.x or higher installed. Additionally, you will also need The Geometer’s Sketchpad installed to open sketches. The following browsers are supported with the use of Sketchpad LessonLink:
Sketchpad LessonLink does not support IE 5.x on Macintosh or PC. Q: Why does clicking the Launch button just scroll the page to the top instead of launching Sketchpad LessonLink?A: There are two possibilities:
Q: What happens if I don't disable pop-up blocking on my browser?A: You won't be able to launch Sketchpad LessonLink from Key Online or access many of Sketchpad LessonLink's features and resources, including Student Worksheets, Activity Notes, Tip Sheets, and Tip Videos. Additionally, students will not be able to access published Student Web Pages from www.keymath.com if pop-ups are blocked. Q: Which websites must my school network allow access to for me to use Sketchpad LessonLink?A: If your school blocks teacher and student access to the following websites, you may have difficulty using Sketchpad LessonLink: http://sll.keypress.com., www.keypress.com, www.keymath.com, and www.screencast.com (for Tip Video access). Q: I can access my Student Web Page via the direct URL. But, when I enter the ClassPass at www.keymath.com, the Student Web Page doesn't load. Why is this happening?A: If pop-ups are blocked by your Web browser, you won’t be able to access published Student Web Pages from www.keymath.com. To access published Student Web Pages by entering a ClassPass at www.keymath.com, set your browser to always allow pop-ups from this site. The Key to TrackerQ: What is The Key to Tracker?A: The Key to Tracker is the online companion to the Key to…® Workbooks. This new online subscription service helps teachers build students' basic skills and easily monitor their progress as they work through their Key to… workbooks for fractions, decimals, percents, and algebra. Read more about The Key to Tracker. Q: Can students access their The Key to Tracker accounts from home?A: Yes. The Key to Tracker allows student access from school, home, or wherever students have Internet access. Q: I am a School Subscription Leader. How do I add teachers to the subscription?A: You will need to provide your teachers with your school’s Subscription Number (visible on the Key Online home page when you are logged in). Your teachers will use that Subscription Number to register as a teacher at a subscribed school. Please click here for more information on the teacher registration process. Q: I've found a problem with a question in The Key to Tracker. Whom should I contact?A: Please fill out our Key Online Customer Support Request Form, including the five-digit problem number (found in the lower left-hand corner of each question in The Key to Tracker) and a detailed description of the issue. IMP™ Teacher’s GuideQ: What is the IMP Teacher’s Guide?A: The IMP Teacher’s Guide is a free online, and printable resource which provides you with easy access to instructional materials for the Interactive Mathematics Program® (IMP). Read more about the Interactive Mathematics Program®. Q: What instructional material is currently available in the IMP Teacher’s Guide?A: Online instructional materials are currently available for IMP Year 1, Second Edition. The IMP Year 2, Second Edition, Teacher’s Guide is currently scheduled to be online by Fall 2009.We will make the online teacher’s guides available for each of the second edition books as they are published. Online Textbooks and Teacher ResourcesQ: Which textbooks can I preview through Online Textbooks and Teacher Resources?A: Preview the complete student editions of Discovering Algebra, Discovering Geometry, Discovering Advanced Algebra, Precalculus with Trigonometry, Calculus, and Statistics in Action in an online format. Q: What are Online Textbooks and Teacher Resources?A: Teachers whose schools have adopted class sets of Key textbooks can access electronic versions of their textbook and teaching materials. This free service includes the online versions of Discovering Algebra, Discovering Geometry, Discovering Advanced Algebra, Precalculus with Trigonometry, Calculus, and Statistics in Action, which contain all the content of the printed textbooks with additional features to enrich students' learning experience. Read more about Online Textbooks and Teacher Resources. Q: Which books have Online Textbooks and Teacher Resources?A: Adopters can access online versions of and teacher resources for Discovering Algebra, Discovering Geometry, Discovering Advanced Algebra, Precalculus with Trigonometry, Calculus, and Statistics in Action. Resources (but not an online textbook) are available for adopters of Engineering the Future. Q: I am a School Subscription Leader for my school. How do I add teachers to the subscription?A: You will need to provide your teachers with your school’s Subscription Number (visible on the Key Online home page when you are logged in). Your teachers will use that Subscription Number to register as a teacher at a subscribed school. Please click here for more information on the teacher registration process. Q: My school is considering adopting one of your textbooks. How can I request examination materials?A: Through Key Online's Textbooks and Teacher Resources, you may preview the complete student editions of Discovering Algebra, Discovering Geometry, Discovering Advanced Algebra, Precalculus with Trigonometry, Calculus, and Statistics in Action in an online format. If you would like to examine the physical student textbook or teacher resources, you may contact your Sales Team. Q: The online book loads in a page with a blank area where the book should be. What can I do to fix this?A: This may be an issue with parental control features within Windows Vista or within your Internet Security program. Please contact the vendor for assistance. If this does not seem to be the source of the issue that you are experiencing, please fill out our Key Online Support Form. Q: How do I have the Subscription Leader changed for my school?A: If the Subscription Leader listed for your school needs to be changed, please contact us. Q: The wrong edition of the book is available in my account. What should I do?A: Registered Teachers, please contact your school’s Subscription Leader for assistance. Subscription Leaders, please update the book editions from within your account. From the Key Online home page, click on the Manage button in the Online Textbooks and Teacher Resources box; then click the Edit button to edit the subscription details. Please note that registered teachers will need to update any ClassPasses they have created. Fathom SurveysQ: What is Fathom Surveys?A: Used with Fathom Dynamic Data software, Fathom Surveys allows students and teachers to quickly gather and collate data, streamlining the entire process so you have time for the kind of hands-on data analysis that deepens students’ understanding and retention. Read more about Fathom Surveys. Q: What kind of classes can use Fathom Surveys?A: Any class that involves data collection or uses Fathom to analyze data can benefit from Fathom Surveys. It works wonderfully in math, science, social science, and statistics classes. You can use Fathom Surveys to collate lab results, gather anonymous ideas in a brainstorming session; give an informal, anonymous assessment to decide if students need review; or poll students’ opinions over time and correlate changes with current events. Q: What is the minimum version of Fathom needed to use Fathom Surveys?A: To use Fathom Surveys, you will need version 2.03 or later of Fathom. If you have version 2 of Fathom, you may download a free update to the latest version. If you have version 1 of Fathom, you can upgrade to version 2. |
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