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Home| Key Online > Help > Frequently Asked Questions |
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NEW! Sketchpad LessonLink now includes the Sketchpad 5 library with 46 updated activities and more to come! Key Online
Online Textbooks and Teacher Resources
Critical Math
Sketchpad LessonLink
Professional Development
The Key to Tracker
IMP™ Teacher’s Guide
Fathom Surveys
Key OnlineQ: What is Key Online?A: Key Online is a membership-based online community for teachers, administrators, and other educators. At Key Online, you can subscribe to Key Online services, including Online Textbooks and Teacher Resources, IMP™ Teacher’s Guide, Professional Development, Sketchpad LessonLink, The Key to Tracker, and Fathom Surveys. There is no fee for becoming a Key Online member. Q: How do I create a Key Online account?A: When you subscribe to any Key Online service—Critical Math, Online Textbooks and Teacher Resources, Sketchpad LessonLink, The Key to Tracker, IMP™ Teacher’s Guide, Professional Development, or Fathom Surveys—you'll automatically get a Key Online account. We’ll send you an email to confirm your account. Click on the link in the email to activate your account. Q: How do I subscribe to services at Key Online?A: Simply click on the Subscribe button under that service and follow the instructions. (If you already have a Key Online account, log in first so you won't have to re-enter your contact information.) For some services you will need to choose from the following options:
If you want to subscribe your district or a group of schools to Sketchpad LessonLink, Critical Math, or The Key to Tracker, contact your sales team. Q: When I try to log in to Key Online I receive a message saying, "Unconfirmed account. Please check your email for confirmation link or contact support@keypress.com." What should I do?A: When you create a Key Online account, we send you an email to confirm your account. First, check to see if you have received an email with a subject line of "Key Online Account Confirmation — Action Required." Open this email and follow the instructions to confirm your account. If you do not receive this confirmation email within a few moments of registering, please contact us so that we can manually confirm your account. Q: Why have I not received email I am expecting from Key Online?A: If you are not receiving email from Key Online, one possible explanation is that perhaps an overly aggressive email spam filtering system at your organization is preventing these emails from getting to you. From time to time, and particularly during your initial registration for Key Online and its various services, Key Online will need to send you email. To make sure that you can receive email from Key Online, it is important to verify that the email system at your organization is set up correctly. Contact the technology administrator at your organization and ask to have email coming from the Internet domain "keypress.com" added to a white-list of Internet domains to prevent them from being suppressed. If the program you use to read email has a junk-mail filter, make sure to create a junk-mail filter rule that allows mail from "keypress.com" to properly land in your email inbox. Q: I moved to a new school. How do I update my Key Online account?A: Please use the Key Online Customer Support Request Form to provide us with as much information as possible, so we can make the appropriate updates to your account and services. Q: How do I change my Key Online password?A: Log in to your Key Online account. Click on My Account (in the upper-right corner of the page). Click the Edit button and scroll down toward the bottom of the page to change your password. Q. What are the browser requirements for using Key Online and its services?A: To use Key Online and its services, you will need an Internet connection and a modern web browser with Javascript turned on and Adobe Flash Player Plug-in. The following browsers are supported with the use of Key Online:
Key Online does not support IE 5.x on Macintosh or PC. Critical Math users should use either Microsoft Internet Explorer Versions 7.x and higher (recommended) or Mozilla Firefox: Version 3.0 and higher. Additionally, you will need TI-Connect (available free at education.ti.com) to use calculator lists and programs. Q: Does the use of Key Online require browser cookies?A: Yes, Key Online and its services require your browser to accept cookies. Q: How can I change my phone number, email, or other Key Online account information?A: Click on the My Account link at the top of the page. Q: What if I can't find an answer to my question?A: Please fill out our Key Online Customer Support Request Form. Online Textbooks and Teacher ResourcesQ: Which textbooks can I preview through Online Textbooks and Teacher Resources?A: Preview the complete student editions of Discovering Algebra, Discovering Geometry, Discovering Advanced Algebra, Precalculus with Trigonometry, Calculus, Statistics in Action, and Living By Chemistry in an online format. Q: What are Online Textbooks and Teacher Resources?A: Teachers whose schools have adopted class sets of Key textbooks can access electronic versions of their textbook and teaching materials. This free service includes the online versions of Discovering Algebra, Discovering Geometry, Discovering Advanced Algebra, Precalculus with Trigonometry, Calculus, Statistics in Action, and Living By Chemistry, which contain all the content of the printed textbooks with additional features to enrich students' learning experience. Resources are also available for Engineering the Future. Read more about Online Textbooks and Teacher Resources. Q: Which books have Online Textbooks and Teacher Resources?A: Adopters can access online versions of and teacher resources for Discovering Algebra, Discovering Geometry, Discovering Advanced Algebra, Precalculus with Trigonometry, Calculus, Statistics in Action, and Living By Chemistry. Resources (but not an online textbook) are available for adopters of Engineering the Future. Q: How do I create or update a ClassPass for student access to the online textbook?A: If you aren’t subscribed as a teacher or Subscription Leader to Online Textbooks and Teacher Resources, click here for subscription information. If you are subscribed, log in to your account. Then, click the Launch Service button in the Online Textbooks and Teacher Resources box. On this page, you may add ClassPasses or manage the details of existing ClassPasses. Q: I am a School Subscription Leader for my school. How do I add teachers to the subscription?A: You will need to provide your teachers with your school’s Subscription Number (visible on the Key Online home page when you are logged in). Your teachers will use that Subscription Number to register as a teacher at a subscribed school. Please click here for more information on the teacher registration process. Q: My school is considering adopting one of your textbooks. How can I request examination materials?A: Through Key Online's Textbooks and Teacher Resources, you may preview the complete student editions of Discovering Algebra, Discovering Geometry, Discovering Advanced Algebra, Precalculus with Trigonometry, Calculus, Statistics in Action, and Living By Chemistry in an online format. If you would like to examine the physical student textbook or teacher resources, you may contact your Sales Team. Q: The online book loads in a page with a blank area where the book should be. What can I do to fix this?A: This may be an issue with parental control features within Windows Vista or within your Internet Security program. Please contact the vendor for assistance. If this does not seem to be the source of the issue that you are experiencing, please fill out our Key Online Support Form. Q: How do I have the Subscription Leader changed for my school?A: If the Subscription Leader listed for your school needs to be changed, please contact us. Q: The wrong edition of the book is available in my account. What should I do?A: Registered Teachers, please contact your school’s Subscription Leader for assistance. Subscription Leaders, please update the book editions from within your account. From the Key Online home page, click on the Manage button in the Online Textbooks and Teacher Resources box; then click the Edit button to edit the subscription details. Please note that registered teachers will need to update any ClassPasses they have created. Q: The Living By Chemistry online textbook isn't opening properly—I'm getting a login page instead. What should I do?A: For some users, the Symantec Client Firewall is interfering with opening the Living By Chemistry online book. You will need to make some modifications to your Privacy Control Settings. This document (PDF) explains how to do this. Critical MathQ: What are the system requirements and which browser do you recommend for Critical Math?A: To use Critical Math, you will need an Internet connection, a modern web browser with JavaScript turned on, and Adobe Flash Player 9.x or higher installed (Adobe Flash Player 10.x is RECOMMENDED). The following browsers are supported with the use of Critical Math: Microsoft Internet Explorer: Versions 7.x and higher (RECOMMENDED) Mozilla Firefox: Version 3.0 and higher Critical Math does not support Safari as a browser. Additionally, you will need TI-Connect (available free at education.ti.com) to use calculator lists and programs. Q: Which websites must my school network allow access to for me to use Critical Math?A: You will need access to the following sites to have full use of Critical Math: kcp.angellearning.com, www.keypress.com, www.keymath.com, and www.screencast.com (for Getting-Started Video access). Q: What is patty paper? Where do I get it?A: A patty paper is a square piece of translucent paper, similar to tracing paper, which is used to separate hamburger patties in restaurants. It’s an excellent tool for exploring geometry with a hands-on, tactile approach—it’s manufactured in perfect squares; it’s easy to write on; and it’s easy to see creases and traces on. You can buy a box of 1000 sheets for less than $7 from Key Curriculum Press. Q: How do students access Dynamic Explorations? Can they do them at home?A: Direct students to www.keymath.com/CM and have them select the desired Dynamic Exploration, organized by lesson name. Q: How do I use the calculator lists and programs?A: Calculator lists and programs are provided for TI-83 Plus and TI-84 Plus calculators. Download the lists and programs to your desktop, and use a program such as TI-Connect (available free from education.ti.com) to transfer the files to a calculator. You can use link cables to easily transfer the files then from calculator to calculator. Q: Can my students access a course in Critical Math?A: Not at this time. Currently, Critical Math is a tool for teachers to find resources for use with their students. Students do not directly access Critical Math. Q: Which textbooks do Critical Math activities align to?A: Critical Math activities are aligned to most popular Grade 8, Algebra 1, Geometry, and Algebra 2 textbooks. Click here for a full list of textbook alignments. Sketchpad LessonLink(The Sketchpad LessonLink application contains a more comprehensive FAQ for users.) Q: What is Sketchpad LessonLink?A: Sketchpad LessonLink is an online, searchable library of more than 500 Sketchpad activities, aligned to leading math textbooks and state standards for grades 3-12. Powerful search options make it easy for teachers to find the perfect demonstration or student activity to develop or reinforce concepts and skills. Pre-built sketches, teaching notes, student worksheets, and tips on using Sketchpad provide teachers with everything they need in one place. Read more about Sketchpad LessonLink. Q: Does Sketchpad LessonLink align to my textbook?A: You can find a complete list of Sketchpad LessonLink aligned textbooks on our website. If your textbook is not included, you can still find activities and demonstrations for your lesson. Just search by the related content strand, state standard, or key word. Q: What’s included in the Sketchpad LessonLink preview?A: The whole library of more than 500 activities is shown, but only 100 activities are accessible during the 30-day preview. This symbol Q: What are the system requirements and which browser do you recommend?A: To use Sketchpad LessonLink, you will need an Internet connection, a modern web browser with JavaScript turned on, and Adobe Flash Player 9.x or higher installed. Additionally, you will also need The Geometer’s Sketchpad installed to open sketches. The following browsers are supported with the use of Sketchpad LessonLink:
Sketchpad LessonLink does not support IE 5.x on Macintosh or PC. Q: Why does clicking the Launch button just scroll the page to the top instead of launching Sketchpad LessonLink?A: You may not be logged in to Key Online. Click the Logout button and enter your login credentials again. Q: Which websites must my school network allow access to for me to use Sketchpad LessonLink?A: If your school blocks teacher and student access to the following websites, you may have difficulty using Sketchpad LessonLink: http://sll.keypress.com., www.keypress.com, www.keymath.com, and www.screencast.com (for Tip Video access). Q: Why are Sketchpad LessonLink videos hosted on Screencast.com?A: To keep videos running smoothly for any Flash-enabled browser, even when thousands of users are using Sketchpad LessonLink, Key Curriculum Press uses a safe, private video-hosting service called Screencast. No extra downloads are required. Q: I'm a teacher using the Safari browser; why does nothing happen when I click on the links within an activity for Print Overview, Display Activities Notes, or Display Student Worksheet?A: This is an issue with pop-up blockers in the Safari browser. We updated Sketchpad LessonLink so that this will not be an issue for other browsers, but unfortunately Safari still interprets these links as pop-ups. To correct this issue, go to the Safari menu (or the Edit menu on a PC) and choose Block Pop-Up Windows to uncheck that option. You should now be able to access all links within an activity. If you would prefer to keep pop-ups blocked while you are using Sketchpad LessonLink, we recommend using a different browser (e.g. Firefox). Professional DevelopmentQ: What materials do I need for an online course?A: All you need is a computer with Internet access (see complete System Requirements for details) and either Fathom» Dynamic Data or The Geometer's Sketchpad® software. You can purchase a Single-User Edition of the software at a 10% discount when you register for the course. Q: How are the online courses structured?A: Each course is led by a trained moderator who provides support throughout the course and holds a weekly online chat. The course is divided into six weeklong units. Participants have flexibility within each week but are expected to begin and complete the activities during the assigned week. We do understand that personal circumstances arise, and the course was developed to be flexible for participants. You are not penalized if you turn assignments in late or early. For example, if you were going out of town and unable to complete assignments during the allotted time, you would only need to inform the moderator. A seventh week is scheduled to give you a chance to complete any assignments that you weren't able to turn in during the first six weeks. Still, it is highly advised that you complete the course in order and in a timely manner. Q: How much time will I need for an online course each week?A: Most participants say they spend 5–10 hours on coursework each week. Q: How can I earn academic credit for an online course?A: With a grade of C- or higher, you can earn two semester professional-level units in continued education through the UC Berkeley Extension Program for an additional charge of $220. Please be aware, this is not graduate-level credit. When the course officially begins, the course moderator will send you information about how to sign up for academic credit. Q: Does my district accept your academic credit?A: You will need to check with your district/school to see if our course fulfills their requirements. Providing your district/school with the course syllabi may be helpful:
Q: Will I receive a grade in an online course?A: Yes, everyone receives a grade. If you take the course for academic credit or require a certificate of completion, you will need to pass the course with a C- or higher. If you do not sign up for academic credit or do not require a certificate of completion, your grade is not reported to anyone. Please inform the course moderator if this is the case. Q: If I'm going to take both Teaching Algebra with The Geometer's Sketchpad and Teaching Geometry with The Geometer's Sketchpad, which should I take first?A: If you are planning to take both, we recommend that you begin with the Geometry course because it includes guided Sketchpad tours and serves as a better introduction to Sketchpad. Q: Can I withdraw from an online course?A: If you withdraw from a course before or during the first week of instruction, you can make up the course at no additional cost for one year following the original course start date. If you do not use your credit during this time or if you withdraw after the first week of a course, your tuition is forfeited. For more information or to withdraw from your course, please email the Online Course Administrator at abala@keypress.com. When you are ready to make up the course, please contact the Online Course Administrator; you do not need to re-register. Q: How can I access online materials from an on-site course or workshop I attended?A: To access your professional development materials, go to the URL found in your Workshop or Course Guide. The Key to TrackerQ: What is The Key to Tracker?A: The Key to Tracker is the online companion to the Key to…® Workbooks. This new online subscription service helps teachers build students' basic skills and easily monitor their progress as they work through their Key to… workbooks for fractions, decimals, percents, and algebra. Read more about The Key to Tracker. Q: Can students access their The Key to Tracker accounts from home?A: Yes. The Key to Tracker allows student access from school, home, or wherever students have Internet access. Q: I am a School Subscription Leader. How do I add teachers to the subscription?A: You will need to provide your teachers with your school’s Subscription Number (visible on the Key Online home page when you are logged in). Your teachers will use that Subscription Number to register as a teacher at a subscribed school. Please click here for more information on the teacher registration process. Q: I've found a problem with a question in The Key to Tracker. Whom should I contact?A: Please fill out our Key Online Customer Support Request Form, including the five-digit problem number (found in the lower left-hand corner of each question in The Key to Tracker) and a detailed description of the issue. IMP™ Teacher’s GuideQ: What is the IMP Teacher’s Guide?A: The IMP Teacher’s Guide is a free online, and printable resource which provides you with easy access to instructional materials for the Interactive Mathematics Program® (IMP). Read more about the Interactive Mathematics Program®. Q: What instructional material is currently available in the IMP Teacher’s Guide?A: Online instructional materials are currently available for the second editions of IMP Year 1 and IMP Year 2. We will make the online teacher’s guides available for each of the second edition books as they are published. Fathom SurveysQ: What is Fathom Surveys?A: Used with Fathom Dynamic Data software, Fathom Surveys allows students and teachers to quickly gather and collate data, streamlining the entire process so you have time for the kind of hands-on data analysis that deepens students’ understanding and retention. Read more about Fathom Surveys. Q: What kind of classes can use Fathom Surveys?A: Any class that involves data collection or uses Fathom to analyze data can benefit from Fathom Surveys. It works wonderfully in math, science, social science, and statistics classes. You can use Fathom Surveys to collate lab results, gather anonymous ideas in a brainstorming session; give an informal, anonymous assessment to decide if students need review; or poll students’ opinions over time and correlate changes with current events. Q: What is the minimum version of Fathom needed to use Fathom Surveys?A: To use Fathom Surveys, you will need version 2.03 or later of Fathom. If you have version 2 of Fathom, you may download a free update to the latest version. If you have version 1 of Fathom, you can upgrade to version 2. |
will identify activities that you cannot access with a preview account – these activities are fully accessible in non-preview accounts. Work done in a preview account will not be transferable to another subscription.| Copyright © 2009 Key Curriculum Press |
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